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No matter how sophisticated your hardware
and software systems are, these tools are efficient only if your
employees understand how to use them. For the many employees who
run into problems, the common practice is to call technical support
or the IT department. This wastes the time of both employees and
IT staff. Dynamic Digital Advertising programs custom Intranet
databases that feature help desks that are accessible to all employees.
Increase the efficiency of every employee
in your company by providing comprehensive technical support through
Intranet help desks by Dynamic Digital Advertising: call today.
Intranet technical support sections can help
your employees with the basics, such as setting up and using Intranet-based
email, opening various files, and navigating databases. Your IT
support team is able to focus on more important issues, such as
installing and integrating new software, repairing computers,
or network maintenance. Some of the common help tools that Dynamic
Digital Advertising can program for Intranets include:
Frequently Asked
Questions
FAQ’s provide an easy solution for common problems. Your
IT technicians can write this material themselves or you can provide
the information to DDA. Our copywriters can turn technical writing
into text that is easily understood by a layperson. Furthermore,
Dynamic Digital Advertising can build extensive, department-specific
FAQ’s that are searchable, which makes navigating an Intranet
help section as simple as possible.
How-to PDF’s
Similar to the Intranet Document Organization Library, this is
a special section for manuals explaining the operation of new
equipment or software programs. Employees simply search by equipment
name or browse a category, select, download, and read or print.
If you need technical content to be transcribed, DDA provides
degreed writers who are experienced in changing technical specifications
into understandable paragraphs.
Streaming Video
Tutorials
Companies that have purchased new equipment need to make sure
that employees understand how to use it properly. With an in-house
video studio and professional videography, DDA shoots and edits
video featuring technicians operating a piece of equipment. These
videos are uploaded into streaming format and permanently archived
in your Intranet help desk.
Animated Guides
Need to teach employees how to use a new software program? Efficient
integration can cost more than the software itself. Dynamic Digital
Advertising’s graphic designers create 3D animated hosts
that lead your employees step-by-step through a new software program
or process.
Increase the effectiveness of your
IT department by creating an Intranet help desk that employees
can use themselves. Call Dynamic Digital Advertising.
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