Getting On A Short List

Getting to work today in Bucks County was not easy. Most of the side roads were flooded and too many drivers in a hurry, so you had to crawl while a wave of water from…

Operators (not) Standing By

Over the past few weeks, I’ve been noticing more and more advertisers highlighting the usage of “real-live” over-the-phone customer service. Catch phrases such as “no automated messages!”, “live support standing by!”, and my favorite, “call…