No Surprises
My beautiful, wonderful car has been in the garage for going on three weeks now. It’s getting fixed up after a show-down with a pushy Chevy on the way to work a few weeks ago. Unfortunately, the “you should see the other guy” did not apply in this case, as my Nissan took a beating and showed it. I’m exaggerating a bit, but it did leave my car bottomless with a nice indent on the passenger side and a trunk that wouldn’t close.
I spoke with the mechanic last week and he assured me that the Nissan is returning to all of its glory. As, the other driver was at fault, all negotiations are now between my garage and the insurance agency, so I know very little of what’s going on and what additional damage was found. On one end this is good, I tend to be a “spare me the details, give me the end result,” type of girl, but on the other end I worry if my car will return to me in the same state as I found it. I have no way of knowing what it looks like now.
This is why DDA’s process for every project we undertake, from medical website design and development and graphic design to video production and animation, is so valuable for our clients. When we take on a project, whether it’s on the corporate side, or part of our full-service medical division, which caters to the healthcare IT and broader medical fields, there is complete transparency from day one. Each project is broken down into many small steps and the client is given plenty of opportunity for review and revision on every piece along the way. There are no guesses or nail biting, wondering what it is that’s going on over at that place. As one of the writers here, it’s my duty, and that of the four other writers, to keep our clients informed and provide them with continuous feedback and updates on their project.
Illustrations, trade show displays, brochures, and custom programming projects result in exactly what our client’s want and need.
I know I can’t expect to receive daily e-mails from my mechanic with pictures of the repairs just made looking for my approval to move forward, but a little more control over it would be nice; but I guess instead, I will just have to wait and bite my nails to the nub and trust that the Nissan will return as fabulous as it once was.
Entry by: toni
