Transparency, Ethics, and Doing the Right Thing
DDA subscribes to several business practices and principles that directs everything we do. They are transparency, ethical conduct, and doing the right thing. The practice of these are both just good, sane, logical and practical approaches to client and vendor relations and emotional, cerebral and feel-good-about-yourself practices and beliefs that allows one to look himself or herself in the mirror each morning and sleep well at night.
Some definitions through the eyes of DDA:
Transparency. I like to think I am a good communicator. I know I am a lousy listener. My other career path might well have been as a history teacher and I sometimes wonder if the excitement of the advertising and business world overwhelmed my common sense.
Despite my best efforts, I recognize that four people in a meeting or discussion will leave with four slightly or largely different understandings of what just happened, what information was shared, what conclusions were drawn, and what the next steps are. Since we believe strongly that good process is at the core of all efficiency, somehow each successful advertising, branding, or marketing meeting must result in common understanding, shared goals, and a focused unified vision of the end game.
Transparency tools are woven into and heaped upon every advertising, branding, or marketing project we undertake. DDA TRAC (Time Resource and Accounting) is an in-house developed, Internet-based time tracking database tool. The result is that every hourly billed project including programming, logo design, graphic design, copywriting, photography, video, 2D and 3D animation, illustration, trade show displays, large format graphics, print design and print production for sell sheets, catalogs, brochures, flyers, direct mail, business cards, training portals and tools, CME design and development and even search engine optimization (SEO) is invoiced accurately. No time, not one minute is rounded up or added on, and every invoice is accompanied by a detailed minute-by-minute description of how the time was spent. On time, On budget, On TRAC every time.
Additional tracking and reporting tools abound. DDA’s search engine optimization (SEO) work has a series of metrics that perpetually report website visitation, usage, pathways, experience-based mapping, rankings, and much more. Website analysis means corporate websites can be better understood, improved, and managed.
Online proofing development websites are assigned to each client and each project. Our clients see every project unfold, improve, and take shape and their input is welcomed, requested, and insisted upon every step of the way.
Transparency is as much an attitude as it is a report or tool. At DDA, we believe that direct communication is the hallmark of a truly professional service-oriented vendor. We answer the phone, have project coordinators for each client, welcome questions and love client interaction. Every project is a blend of skills, expertise, information, and point-of-view provided by both the client and DDA.
Call us anytime. At DDA, the Transparency is clearly better.
Ethical Conduct to follow Monday.
Doing the Right Thing to follow Tuesday.