At What Price, A Company’s Values?
Yesterday’s post was about truth stretching. Here are other examples of truth stretching in words and deeds.
We had dinner recently with friends at a very popular restaurant known for its great food. All four of us have not been there in many months, so imagine our surprise when many of the food perks were gone. They used to serve a wonderful garlic bread puffed up like a basketball that was to die for (gone). Now, only one salad dressing available (weird). Cut back on all entrees with cheese, shrimp, olives. But the prices did not change.
Another source of truth stretching, shopping at grocery stores. For the past several years everything from coffee to chocolate has shrunk except the price. And if you buy paper products regularly, you can’t help but notice the difference in the size of both toilet paper and paper towels.
At DDA, we too have been impacted by this yo-yo economy, but as all the project coordinators can attest to, we do not short change our clients. As good as our teams are at developing quotes for projects from a video on location for a medical procedure to trying to tell a new prospect what a ballpark number would be for digital photography for product we have not seen, we still end up needing more time than originally budgeted. Many of our clients understand that quoting is not an exact science and that changes they make add to the time, so accepting a change order in mid stream is okay by them. But sometimes we have to absorb many hours and/or do the work at a very much lower rate.
What we do not do is take short cuts. In other words, DDA’s commitment to quality stays intact. Soon to be completed is a very high tech 3D project of swallowing studies for physicians that includes testing and certification that no one, not the clients, or the DDA team would ever envision taking this long. But it has, and disregarding the budget issues, it is going to be a virtual teaching masterpiece.
It feels good to be able to stick to our core values!