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At Dynamic Digital Advertising (DDA), a pioneer custom website design company, we believe
in providing both customers and employees with world-class online
technical support and services. Our goal is that every support
interaction strengthens customers’ overall satisfaction
as well as employees’ overall understanding. Timely, correct
answers to complex, technical questions and expert trouble-shooting
techniques are critical in achieving maximum success. That's why
many businesses are developing comprehensive FAQ (Frequently Asked
Question) forms and hiring programming companies to implement
comprehensive support database solutions for them within the technical
support section of their Internet, Extranet, or Intranet websites.
Help customers or employees answer their own
questions quickly, easily, and successfully with DDA’s custom
programming for online technical support services: call us at
(215) 355-6442 or email us at info@ddapa.com.
Your Company Can
Benefit From Having its Own
Online Technical Support and Services
Regardless of industry, IT or technical support departments are
often inundated with questions from either external or internal
members of the organization. For many companies, such departments
often end up spending a significant amount of time addressing
these issues while more important tasks such as implementing new
software, fixing product or system malfunctions, etc. are put
on the back burner. When customers’ questions go unanswered
for extended periods of time due to backup, they lose a sense
of loyalty. When employees’ questions are not immediately
addressed, productivity and efficiency of the business can suffer.
With online FAQs, simple questions can be
answered in a matter of minutes without the need for departmental
involvement. Employees or customers can merely access a particular
site, select the appropriate technical support functions, and
search for the information that pertains to their question or
concern. This way everything they could possibly need is available
at their fingertips, which enables IT or technical support departments
to put their time to better use.
Features of DDA’s Custom Programmed
Online Technical Support and Services:
Sortable FAQs
for Organized Technical Support
Over a period of time, companies can develop an extensive list
of FAQs, which are underutilized. It is important to save and
present industry-specific product related or customer oriented
information as reference. But how do you maintain this information
effectively? Let DDA, a leader in website design, place your company’s FAQs and other
information in a database where they can be sorted by subject,
date, product or service line, etc. The method of organization
is fluid and selectable.
Searchable FAQs
for Efficient Technical Support
Once you have sorted FAQs and other information based on personal
preferences, DDA can implement the programming tools necessary,
which make it easy for customers and employees to search for the
information they need. Based on strategic keywords or phrases
searched, they can automatically receive a list of the most relevant
responses. Nothing is more efficient. Not only can customers and
employees receive immediate feedback but they can also search
for information at a time and place that is convenient for them.
When a problem or issue arises, day or night, it can be resolved
without delay.
Contact DDA for the custom website
programming services that provide customers and employees with
the technical support they need. Improve customer loyalty and
employee productivity: call or email now. |
